March 13, 2020

 

Good afternoon,

As a leading property manager of apartment communities, SYNC Residential is honored to work with residents in several areas of the United States. Despite the uncertainty over the coronavirus (COVID-19), we wanted to assure you that SYNC Residential will continue to deliver the same level of service excellence to which you have been accustomed, to the best of our ability. The health of our residents and our associates is a top priority, so we wanted to share the steps we’re taking in response to the coronavirus, including developing preventative measures to maintain a clean and healthy environment at our communities.

 

We are taking steps to raise our focus beyond our usual high standards on the health and well-being of everyone associated with SYNC Residential, while also supporting local health officials as they work to contain the virus. Specifically, we are taking the following actions:

 

First and foremost, we’ve ramped up cleaning efforts. The office and common areas are cleaned daily, with sanitizing solutions used in high-touch, and high-traffic areas. We also have associates dedicated to cleaning key areas throughout the day, and we’re sending additional supplies. 

Second, we have decided to cancel resident events until further notice. Authorities are emphasizing social distancing as a preventative measure, but we hope to resume our events very soon. We will keep residents apprised of any schedule updates.  At this time, all the common areas and amenities will be available for resident use. We ask that all residents sanitize any amenity utilized before and after use. 

Third, we are continuing to ask associates and residents who aren’t feeling well to refrain from coming into the office or common areas. We want to remind everyone that there are lots of great ways to communicate with the office team. Residents may want to consider using our resident portal application for online service requests or online payments.

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Finally, SYNC Residential would like to thank everyone in advance for understanding that with these additional efforts in place, non-emergency service requests may take some additional time to complete.  Should you have any symptoms which could cause concern when making minor requests such as a/c filters or light bulb replacements, just let us know so that we can make the appropriate accommodations.

As always, we’re grateful for the opportunity to serve you. Rest assured that we’re doing everything in our power to provide a wonderful and healthy living experience for our residents and a healthy environment for our associates. We are monitoring this situation daily, and, as we do with any unusual event, we will watch what’s happening locally and adjust business operations and policies as needed.

Sincerely,
SYNC Residential

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